At VincData, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered software development services and products, including our website and AIDesktop application.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
1.1 Personal Information
When you create an account or use our services, we may collect:
- Name and email address
- Account credentials (encrypted password)
- Profile information you choose to provide
- Payment information (processed securely through Stripe)
- Communication preferences
1.2 Usage Data
We automatically collect certain information when you use our services:
- Device information (type, operating system, browser)
- IP address and location data
- Usage patterns and feature interactions
- Performance metrics and error logs
- Session duration and frequency
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze usage patterns and improve our services
- Provide personalized content and features
For more details, see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our AI-powered services and features
- Account Management: To create and manage your account, authenticate your identity, and process payments
- Communication: To send you service updates, security alerts, and respond to your inquiries
- Personalization: To customize your experience and provide relevant content and recommendations
- Analytics: To analyze usage patterns, identify trends, and improve our services
- Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
- Legal Compliance: To comply with legal obligations and enforce our terms of service
Data Sharing and Third Parties
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our services:
Stripe
Payment processing and subscription management. Stripe's privacy policy is available at stripe.com/privacy.
Supabase
Database hosting, authentication, and backend services. Supabase's privacy policy is available at supabase.com/privacy.
Vercel Analytics
Website analytics and performance monitoring. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.
We may also disclose your information:
- To comply with legal obligations or valid legal requests
- To protect our rights, property, or safety and that of our users
- In connection with a merger, acquisition, or sale of assets
- With your explicit consent
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information.
Right to Erasure
You can request that we delete your personal information, subject to certain legal exceptions.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
Right to Restrict Processing
You can request that we limit how we use your personal information.
Right to Object
You can object to certain types of processing, including direct marketing.
Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
To exercise these rights, please contact us at privacy@vincdata.ca. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Security
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for data transmission (SSL/TLS)
- Encrypted storage of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Incident response and breach notification procedures
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@vincdata.ca, and we will delete such information.
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, contact us at privacy@vincdata.ca or call us at 1-800-VINCDATA.
GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:
- Consent: You have given clear consent for us to process your data
- Contract: Processing is necessary for a contract with you
- Legal Obligation: Processing is necessary to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate interests
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Website
vincdata.caMailing Address
VincData
Privacy Department
[Your Company Address]
[City, State, ZIP Code]
We are committed to resolving privacy-related inquiries and complaints. We will respond to your request within 30 days of receipt.
Privacy Policy Summary
This Privacy Policy describes how VincData collects, uses, and protects your personal information. Key points:
- We collect personal, usage, and cookie data to provide and improve our services
- We use trusted third-party providers (Stripe, Supabase, Vercel) to operate our services
- You have rights to access, correct, delete, and port your data
- We retain data only as long as necessary and implement strong security measures
- We comply with GDPR, CCPA, and other privacy regulations
- We do not sell your personal information
Have questions about our privacy practices?
Contact Privacy Team